Please try the follow troubleshooting steps to see if this resolves the situation: Have you tried Performing a Hard Reset or Forced Reset? ![]() Have you tried going into Safe Mode to see if the problems persist in there? You had mentioned that the 2, W, S, and X keys are not working but an external keyboard works fine. ![]() Welcome to the HP Support understand that you are having an issue with some of the keys on your HP Pavilion 15-n020ax Notebook PC.
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